Experience

• System Integration Analyst at Midwest Loan Services

  Hancock

  March 2017 - Present

  Tools: Monarch, MSP, SQL, Datacore, Excel, Outlook, LSAMS, Photoshop, VBA, C#

  • Maintaining current interfaces, making any modifications to existing interfaces
  
  • Assisting with development of new interfaces for clients
  
  • Programming conversions
  
  • Testing new loan interfaces to ensure integrity and accuracy of data transmission
  
  • Data mapping & Data analysis for any client data being input into companies database
  
  • SQL Database management
  
  • Monarch data manipulation, formatting, extracting, etc
  
  • Monarch Automation
  
  • Query experience in different proprietary software
  
  • , building and/or modifying QC reports for audits and requests from other departments
  
  • Auditing data
  
  • Mail Merge
  
  • Letter Librarian duties, developing letters, managing and maintaining automation for letters with our Mail Vendors, creating new Letters

• Illustrator at Freelance

  Houghton

  June 2012 - Present

  • Created successful home business, proficient with Adobe Creative Suite, Microsoft Office, and 3D Modeling
  
  • Acquired client base unaided
  
  • Consulted with clients to evaluate needs and determine best options for bringing their vision to life
  
  • Wrote contracts for mural paintings, portraits, illustrations, and web design
  
  • 100% on-time delivery of sample work and fully completed projects
  
  • Featured in several novels, galleries, and client personal pieces
  
  • Designed, maintained, and coded webpage

• Assistant Store Leader at GameStop

  Houghton, United States of America

  July 2014 - Present

  • Extensive customer service work, including solving complex problems with product, technology, cell phones, and overall customer satisfaction
  
  • Supervised a team of customer service oriented sales associates
  
  • Posted daily goals for staff and followed through with feedback and coaching
  
  • Consistently exceeded sales goals and increased customer satisfaction feedback
  
  • Operated and became proficient in a variety of technologies, including Windows, Mac, iOS, Android, etc.
  
  • Developed schedules and maintained payroll
  
  • Analyzed profit and loss documents and adjusted sales plan tactics to maximize profit and minimize loss
  
  • Hired new qualified individuals for sales team
  
  • Cash handling, cash register balancing, deposit logs without error

• Printing Monitor at Northern Michigan Universe

  Marquette, United States of America

  September 2012 - Present

  • Oversaw and assisted students with printing and connecting to the printers in the Art Building IT department
  
  • Troubleshot problems with a variety of computers and operating systems
  
  • Extensive use of computer software including Microsoft Office, Adobe Creative Suite, and Cinema 4D